If there is a fault with our product(s) during the warranty period, we will offer a prompt repair or replacement(within 10 days after your purchase) at our cost. This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

To qualify for an exchange, the product(s) must be:

- In otherwise "as new" condition; and

- Complete with any accessories offered with it in the original packaging.

If you purchased the product in combination with another NAOS product(s) as part of a special offer, please note that all of the products within that special offer must be returned at the same time.If we send you an item you did not order (incorrect item), you must notify us within 10 working days of receipt of goods. We will then replace the product at no extra charge.

If exercising this right, we would ask you to return the Product(s) unused, in their original, undamaged packaging. The Product(s) will need to be returned with all its accessories. Product(s) that are returned incomplete/ damaged or dirty will not be refunded or replaced.